NHTSA Complaint #11318704 — 2013 MERCEDES-BENZ E350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11318704
Vehicle	2013 MERCEDES-BENZ E350
Component	STEERING
Date of Incident	January 22, 2020
Date Filed	March 19, 2020
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED WHEN HER SPOUSE DROVE HER VEHICLE THE STEERING WHEEL WAS ADJUSTED TO HIS DESIRED POSITION AND AFTER SEVERAL ATTEMPTS THE CONTACT NOTICED THE WHEEL WAS REMAINED IN THE LAST POSITION. THE VEHICLE WAS TAKEN TO CROWN EUROCARS MERCEDES-BENZ LOCATED AT (8302 US HWY 19 N, PINELLAS PARK, FL 33781) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A STEERING MECHANISM MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. THE VIN WAS INVALID.

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