NHTSA Complaint #11575534 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that while driving at 70 MPH, the driver's side door partially opened, and upon attempting to secure the door, the contact heard an abnormal popping sound emanating from the door hinge. The following day, the contact stated that upon entering the vehicle, he found that the driver's side door was unable to latch closed and required an excessive amount of force to securely close the door. As a result, the door hinge detached from the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.