NHTSA Complaint #11575365 — 2018 MAZDA CX-5

There was a TSB #[xxx] for the repair of Cracked Cylinder Head(s). Our 2018 CX-5 incurred a Cracked Cylinder Head at 5,418 miles. This was under the 60,000-mile power train warranty, but after the 5-year term had expired ([XXX]). Our issue started in late January '24. The car had been serviced at the Mazda Dealership in Hyannis, MA until my wife bought a '21 CX-5 model and gave the '18 model to our college son in FL. The TSB was for '18 - '20 models - which has now been increased to the '23 CX-5s. Mazda US would not help us in any way with the engine replacement that the Mazda dealership in Tampa replaced with a '23, 4,000-mile engine. $ 7,462.89 'new' engine that has a '23 engine that could incur the same issue! Also, my wife's newer model, '21, could also be a lemon for the TSB. We're looking for Mazda to step up for it's (loyal) clients! The work was completed and paid for on [XXX]. Mazda reviewed our case ([XXX]) and declined to assist. A reliable vehicle, Mazda, with an engine at 54,000 miles should be cared for by the manufacturer. The reason the time expired and the mileage was low was due to the lack of driving during the Covid era. We have researched online the number of cases for Mazda and the CX-5's issues with the cylinder heads. We are looking for a government interaction to assist consumers like us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)