NHTSA Complaint #11575041 — 2021 CHRYSLER PACIFICA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11575041
Vehicle	2021 CHRYSLER PACIFICA
Component	POWER TRAIN
Date of Incident	December 10, 2023
Date Filed	March 2, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

January 2023 the car was at the dealer for two months for the battery heater. The car was losing coolant as the battery heater was malfunctioning. The car was at the dealers for 2 months for the repairs to be completed. December of 2023 the car had “Stop Safely — Vehicle Will Shut Off Soon”. We pulled off the freeway in a confused state and the car shut off. We called Chrysler who said to have the vehicle towed or driven at our own risk to a dealer. But had no input if the vehicle was actually having a problem or just a sensor. The vehicle was towed and now has been at the dealer for 3 months with no remedy. They say a new transmission is on backorder but not approved by Chrysler.

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