NHTSA Complaint #11574483 — 2024 JEEP GRAND CHEROKEE 4XE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11574483
Vehicle 2024 JEEP GRAND CHEROKEE 4XE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Last night, an incident occurred, which was previously reported to NHTSA. This morning, while driving to the dealership to address that incident, the vehicle's engine turned off while driving in hybrid/gas mode. The "D" was blinking on both the shifter and on the driver information panel. I was able to turn the shifter knob to put the vehicle into neutral, reverse, and park, but there was no change in vehicle behavior. Putting the shifter back in drive did nothing, and the car remained inoperable. All the while, the infotainment system remained on. Eventually I was able to restart the engine and drive. During the resulting drive to the dealership, which was done in hybrid/gas mode, the vehicle would not accelerate past 29 mph. The engine would sound normal until reaching approximately 28 mph, at which point it sounded like the engine was cutting off, and then acceleration would cease at 29 mph no matter how much the gas pedal was pressed. The vehicle was taken to the dealership. I have been informed that they are looking into the source of the various problems reported here and in a previous report. I was informed that a diagnostic test revealed nearly 50 error codes. Several photos and videos were recorded.

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