NHTSA Complaint #11574396 — 2024 JEEP GRAND CHEROKEE 4XE

This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park — not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The infotainment system was still running. Eventually, the passenger opened the door, which caused the car to turn off. From there I was able to restart the engine. I then drove home in hybrid/gas mode. The check engine light was on the entire ride back, and it remains on the next day. One other thing. In the few days I’ve had this car, there have already been 5 or 6 times where electric mode shuts off while I’m driving, even if I still have battery left, and the car shifts into hybrid/gas mode. A message will appear telling me that electric mode is temporarily unavailable. When that happens, I have to wait several minutes to try to put electric mode back on, otherwise it won’t work.