NHTSA Complaint #11649304 — 2024 JEEP GRAND CHEROKEE 4XE

The contact rented a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The service brakes were depressed, however the vehicle failed to stop as intended. In addition, the contact stated that when the vehicle stopped, the vehicle jerked forward. In addition, the contact stated that prior to the failure, the vehicle jerked several times when the brake pedal was depressed. The contact was unable to control the vehicle and crashed into a handicapped sign. The vehicle was towed to a local tow yard. The contact sustained anxiety issues which caused elevated blood pressure. The contact received treatment at the nearby community center by the nursing staff. The contact stated that the failure occurred in the parking lot of the community center. A Police report was filed. The car rental agency was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.