NHTSA Complaint #11574298 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11574298
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	July 27, 2022
Date Filed	February 27, 2024
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The contact owns a 2013 Ford Escape. The contact stated that while starting the vehicle, the message "Steering Assist Unavailable" displayed and the steering wheel seized. The contact turned off and restarted the vehicle and the message disappeared and the steering wheel regained functionality. The vehicle was taken to the dealer and was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not yet repaired but was in the process of being repaired. The manufacturer was made aware of the failure and a complaint was filed. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 60,000. The VIN was not available.

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