NHTSA Complaint #11573941 — 2020 KIA SOUL

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11573941
Vehicle 2020 KIA SOUL
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

The vehicle started with what felt like the car was going gently slower and faster as if it was almost out of fuel but had a full tank. This happened a couple times and I had the dealership check it out but they were unable to recreated the problem. This progress to a more obvious gear shifting harder or not when it should. There are times where when I try to accelerate, it shutters and doesn't want to go. I just recently had an issue after stopping for gas, where it lost power all together and started to almost redline. I pulled off to the side of the road and made several attempts to get going again and it would rev up but was not giving any power to the wheels. I shut off the vehicle and let it sit for a for moments and turned it back on and tried again and was able to get moving again. It didn't act up again until a few days later when I was heading to work. It would have this gentle feeling of having power and loosing power on the highway. When I got off the highway and started to go after I stopped it shuttered hard and I took my foot off the gas and it stopped and I was able to go. This is all the same characteristics of the vehicles with this transmission that do have a recall. This recall needs to be extended!!

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