NHTSA Complaint #11573840 — 2018 FORD ECOSPORT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11573840
Vehicle 2018 FORD ECOSPORT
Component ENGINE
Date of Incident
Date Filed
Mileage 102,284 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I purchased the vehicle and not even two weeks goes by before I am going 55mph and the entire car started shutting down. I managed to get off the road. I had the vehicle towed to Klaben Ford in Warren where it took months to replace the engine and turbo. I finally get it back and not even 24 hours went by before it stalled going over railroad tracks. Klaben tells me they left a clamp on my engine and gave it back. I had it for two days before I had a loss of power again while turning left in an intersection. Luckily the oncoming traffic were extremely quick to respond and were able to stop before hitting me. This time they had my car for a week or two and gave it back finally working. Unrelated to this exact case, but Klaben also in that time had my vehicle catch on fire when another vehicle exploded next to it. They took it to their own body shop without my consent originally. Since it was already there I agreed to have them estimate repairs. Little did I realize they would cut their labor costs to be able to not total out the vehicle. Looking back I should of had an unrelated body shop estimate the repairs to have the [XXX] car totaled out and replaced. Fast forward about two years where I have my car finally running and seems great. January 2024 comes and the engine light warning comes across my car while I am on [XXX] driving 70 miles per hour with my 1 and 3 year old in the car. I stop and I have it taken to my mechanic who told me to drive it as little as possible because the engine would need replaced. I then call Ford to tell them about it and asked about a buy back. This was TWO DAYS before I get the advance recall letter. Not once in the phone call did they tell me how dangerous my car was at this point and never said anything about the recall. I try to go to work the next day and my oil light then comes on. I then finally get the recall to find out I would still have to pay about $7,500 out of pocket for engine and turbo as well at $1,800 a month in rental cost. INFORMATION REDACTED PURSUANT TO THE F

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