NHTSA Complaint #11573811 — 2024 RAM 1500

Purchased Ram 1500 on [XXX] from Security Dodge in Amityville, NY. 50 miles into the drive home the steering wheel shook violently and the power steering went out. 20 minutes later it came back on. This happened three times on the trip. Next day it went out and did not come back on. Brought to Victory Dodge near my home and they replaced the steering rack. Took two weeks for them to get a unit in. Picked up my truck on Tuesday and it worked great to my office. Went our for lunch and the power steering failed. I traveled less than 20 miles. It is back at the dealer and they said its probably not the steering rack so they want to run diagnostics on the computers and check the wiring. They have no idea what the problem actually is. Extremely frustrating. I'm coming up on a month that I have been unable to use a brand new $85,000 truck. Does anyone at the corporate office ever get involved to help? Does anyone know how to help this local dealer? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)