NHTSA Complaint #11573569 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving from a complete stop and depressing the brake pedal, the vehicle made an abnormal grinding sound and accelerated unintendedly. The contact depressed the brake pedal, but the vehicle failed to respond. The contact depressed the brake pedal continuously until the vehicle stopped. There was no warning light illuminated. The contact stated that the failure recurred intermittently while driving from a complete stop. The contact stated that the failure had occurred while driving downhill, and the vehicle nearly drove into highway traffic. Additionally, the contact stated that the failure had occurred while reversing in a parking lot, nearly causing the vehicle to crash into other vehicles. The vehicle was taken to an unknown dealer several times to be diagnosed; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.