NHTSA Complaint #11573545 — 2021 FORD ESCAPE

2-23-24 2021 Gold Ford Escape AKA Goldie Purchased on 9-8-23 Miles at purchase 52,771 Current miles 60,054 2-22-24 I took my daughter to school. When I opened the door I heard a popping noise. When I got home I open the door to get out and heard a really big POP. I went to close the door it would not close. I gently tried to close it again but stopped because I did not want to make matters worse. I called a tow truck. The driver mentioned the door check was broken. My service advisor called to let me know the spot wells and door check were broken. She said I would have to take to body shop. My escape is available for inspection. I took Goldie to body shop 2-23-24. Advisor took pictures and said he would have technician look at it then send me a quote. He mentioned I may need a new door. After getting home I did some research on my issue and found the same issues are currently ongoing and Ford has not announces any solution to the matter. After reading the same issues online I am afraid to drive it. Anything faulty with a door in unsafe for me, my family and anyone else. The dealership I purchased Goldie from is aware of the issue because I had it towed there. The body shop knows because I went there and he took pictures to get me an estimate. The popping noise is all I heard which began est. 2-20-24