NHTSA Complaint #11711557 — 2021 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11711557
Vehicle	2021 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	January 1, 2023
Date Filed	January 16, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

My car was inspected two times at the dealership for the door welds possibly cracking. The second time (a year ago) they said that I would need the entire door replaced. When I’m entering and exiting the vehicle the door shuts on me. I also live in a high wind area. The window will not go up or down without the door being open. Every time I call the dealership they forward me to their service manager ‘Jonathan’ and he never answers not returns my calls. I had been dealing with this issue for nearly three years or longer. I’m scared my door is going to fall off while I’m driving.

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#11715274 — February 3, 2026 — Sunroof cover has detached. When uncovering sunroof, panel droops and blocks rear window. This happened while driving...

#11688012 — September 17, 2025 — Driver door, door check arm popping and hardly opens and closes won’t allow driver window to roll down all the way

#11675451 — July 22, 2025 — Driver door check bracket is making loud crunching sound and making door difficult to open and close. This is cause ...

#11672736 — July 11, 2025 — Drivers door popping noise when opening and closing the door, not closing properly, window not being able to roll up ...

#11666929 — June 14, 2025 — The door check bracket is broken

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