NHTSA Complaint #11573368 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11573368
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	February 22, 2024
Date Filed	February 22, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

On February 23,2024 the driver door started making very loud scraping and popping noises with physical resistance to opening or closing. The drivers power window started working very slowly like it was being dragged on, and then wouldn't go back up. Pushing on exposed window edge got it finally to go up and close. Over the next several days the noise and resistance has gotten worse. Found out NTSB has opened an investigation into this issue, and Ford has a service memo SSM 50150 as the cause is faulty spot welds on interior door anchors which can lead to door failure and unexpected opening. SO far Ford has not offered any help to repair this issue. I have filed a claim without result yet.

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