NHTSA Complaint #11573227 — 2018 MAZDA CX-5 UNKNOWN OR OTHER

Complaint Details

ODI Number	11573227
Vehicle	2018 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	February 20, 2024
Date Filed	February 21, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Touch screen malfunctions, causing actions to take place without being touched. The phone randomly hangs up or randomly calls people. The GPS moves the cursor away from the car making it impossible to follow directions. The radio will go to full volume. The screen will change settings randomly. This is very distracting and dangerous, makes drivers more likely to get in an accident. The touch screen itself is rarely used and has never been damaged. This problem has been reported on many Mazda forums and there has been a recall for the touch screen for the years up to 2017, but the 2018 models have the same screens and are also experiencing "ghost touching". Dealers are charging $1200 to replace. Later models also need to be recalled.

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