NHTSA Complaint #11573019 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump and that the oil pump needed to be replaced. The vehicle was repaired; however, the contact was informed that the failure of the oil pump caused significant damages to the engine and that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and confirmed that parts were not yet available. The manufacturer was made aware of the failure and was advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 60,000.