NHTSA Complaint #11682072 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated that while her granddaughter was driving approximately 30 MPH, the low oil pressure and check engine warning lights illuminated. The contact stated that her granddaughter heard an abnormal knocking sound coming from the engine compartment. The vehicle was driven to a dealer who was unable to diagnose the vehicle immediately. The vehicle was then taken to an independent mechanic. The vehicle was diagnosed, and it was determined that the oil pump had failed and stopped pumping oil to the engine, resulting in damage to the engine. The contact was advised that the engine and the oil pump needed to be replaced. The vehicle was not repaired. The contact had received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mailed a letter to the manufacturer about the failure, but had not yet received a response. The failure mileage was approximately 99,000.