NHTSA Complaint #11572836 — 2020 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11572836
Vehicle 2020 FORD EDGE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I purchased my 2020 Ford Edge in Dec 2021 with 8,000 miles at Covert Hutto. Looks like this car was being transferred to dealership after dealership. I feel that Ford should payoff my car and give me another car and take ownership of it being a bad production seed. It was built in Canada during the pandemic. I won’t feel safe because they took my transmission apart and how would I know if or whenever the torque converter is replaced it won’t damage quickly or something else goes wrong before my 60,000 mile’s warranty expires. Powertrain was the component that failed and/or malfunctioned. It’s at Covert Ford and is it available for inspection upon your request. I was in my driveway when the powertrain wrench light appeared on my dashboard. Yes the problem has been confirmed by Covert Ford service department. My vehicle was inspected by the License Transmission specialist at Covert Ford. There were no warning signs until I started my vehicle. I received a email alert and my FordPass app had an alert messages. There were no prior problem. The problem appeared on [XXX] and I towed it first thing on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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