NHTSA Complaint #11572504 — 2021 FORD F-250

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11572504
Vehicle	2021 FORD F-250
Component	ELECTRICAL SYSTEM
Date of Incident	January 3, 2024
Date Filed	February 17, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Brought truck into Hansel Ford Dealership in Santa Rosa CA for recall issues, oil change and then an issue with Horn. Horn would not turn off, even with truck off. Had to disconnect battery and take fuse out for horn. Was told by Hansel that there is an issue with this but its not a recall issue. The BJB Box had moisture inside and needed replacing. Our mileage was just outside original manufacturer warranty by I believe 900 miles. We had also purchased an extended warranty. Extended warranty will not cover. I would like FORD to pay for this issue as we arent the only ones. 2022 Ford F250 . Truck is STILL at the dealership.

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