NHTSA Complaint #11572434 — 2022 KEYSTONE ALPINE

The system malfunction occurred AFTER THE DELIVERY of our New 2022 Keystone Alpine 3700FL, when Keystone RV Company ("MFR") & General RV ("1st DLR") communicated DIFFERENT recall REMEDY DATES regarding NHTSA SAFETY RECALL RCLRPT-22V726-7645 [REF: MFR SAFETY ADVISORY # 22-437, Equalizer Jack Pads ("EJP")]. Included is the associated Safety Risk facing our family & others. Without knowledge of any recalls at DELIVERY, the customer believes the problem 1st appeared on 07/01/2023 after checking for RV recalls via NHTSA website without VIN specific data. Turning to the MFR, who sited their Warranty gives them the opportunity to repair first, which did not address the illegal impact. In addition, responds included our unit's recall was remedied “before its SALE” & later changing to “before 04/14/2023," which coincidentally was the SALE/DELIVERY date. The MFR never demonstrated confirmation of a remedied recall. Whereas on 07/07/2023, the 1st DLR "found an open recall", included it on Work Order # W309064 (documented), finding "None of the foot pads were loose" & then closed the recall. Experiencing loose/tipping issues travelling to TX, Holiday World of Willis TX ("2nd DLR") inspected the vehicle on 08/17/2023, photo documented the condition for the MFR, submitted a recall claim for loose Rear EJP, which the MFR rejected this claim as "closed." Working together, the MFR issued a "Goodwill" Repair Authorization for recall replacement parts remedying the rear & mid EJP (1st: 09/01/2023, Others: 12/18 - 12/23/2023). It is illegal to sell an RV with unremedied recalls. 49 U.S.C. § 30120(i)(1). And, recalls must be fixed “within a reasonable time” not to exceed “60 days.” 49 U.S.C. § 30118(c)(1)-(2). If a MFR fails to fix the recall within a reasonable time, the MFR must “replace the vehicle without charge with an identical or reasonably equivalent vehicle” or “for a vehicle, refund the purchase price, less a reasonable allowance for depreciation.” 49 U.S.C. § 30118(c)(1).