NHTSA Complaint #11529681 — 2022 KEYSTONE ALPINE

I have the Insignia 4 burner stove model NS-RNG24SS9. It is in an Alpine RV by Keystone. I used the oven for the first time ever June 24. The pilot light lit as advertised and baked the biscuits without problems. When I went to shut off the oven, the knob would not turn lower than 250 deg. THE OVEN COULD NOT BE SHUT OFF! I shut off the propane at the bottle and the oven of course turned off. Now I don’t have a stove or hot water. I still have the stove in the RV and it is available for inspection. I believe this could be a safety issue as this could cause the area around the oven to get to hot and additionally gas may enter the camper and ignite if the propane is turned back on as the oven knob is still in the on position and can not be put in the off position. The problem has not been verified by a dealer or repairman but I have a repair ticket open with insignia. They have had me go through a troubleshooting tree that has not found the problem. Searching the internet, I have seen where other owners of RV’s have experienced the same problem with this make/model of stove. There were no warnings or lights to warn me. The stove simply would not shut off. I turned it down to the lowest setting, then killed the propane at the bottle.