NHTSA Complaint #11572153 — 2019 TESLA MODEL X

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11572153
Vehicle	2019 TESLA MODEL X
Component	STEERING
Date of Incident	January 12, 2024
Date Filed	February 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

I was just out of warranty and have a VERY loud squeaky noise when I turn my wheel. I was told that because of the weight of the battery, this can happen. I was told it was not an expensive fix but now they say it's $3,000. It is a known issue and the engineers didn't build to hold the car up properly with the weight of the battery. May be a potential hazard and I don't feel safe driving it and also hard to drive as loud as it is. If they are aware and have since fixed this issue, my car should be fixed at no cost to me. For the record, they took off the cost of the estimate and put all zeros which I also found to be odd.

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