NHTSA Complaint #11612458 — 2019 TESLA MODEL X

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11612458
Vehicle 2019 TESLA MODEL X
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

Two separate safety issues. The horn and drivers airbag are not functional. Also, the vehicle stops steering when driving at times. According to Tesla, The airbag assembly needs to be replaced at $1200 as well as the steering rack needs to be replaced at $5300. The vehicle is available for inspection. I have had several safety incidences. A couple where I needed to honk my horn and was not able to honk. As well as the steering going out and not being able to continue driving. The problem has been reproduced by the dealership. No one, besides Tesla has inspected the vehicle. There were no warning lamps for the horn and airbag. The steering warnings were steering assist reduced and steering may require increased effort while stuck in the middle of a lane or almost striking another vehicle. I figured out you could reset it by getting out of the vehicle with the key and walking away and coming back. I had to get out in the middle of the road and reset the vehicle by walking away and walking back to it. This has happened several times since I purchased the vehicle nine months ago.

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