NHTSA Complaint #11571591 — 2021 HONDA PILOT

This is regarding the MOST FAKRA Service Cables Safety Recall which affects the display in my car. It started off with the radio cutting out but has progressed to the display not working which affects the rear camera. I believe this is extremely dangerous. I have taken my car to the Honda dealership in Burlington, Iowa FOUR times and they have not fixed the problem. It's my understanding that they have not replaced the cable harness but have only "checked the connections" and in one instance, one of the maintenance workers told my husband that they simply "hit the dash" and it started working again. This dealership has been very troublesome to work with as they simply say that the screen never malfunctions for them. I don't believe this as I encounter a problem with the display EVERY time I drive it. I contacted the Honda Customer Support almost a month ago. They followed up with my husband two weeks ago asking for receipts from the dealership which we did not have. He informed them that the dealership should have them on file although the receipts never described what they attempted to do to fix the problem. Since them, I have followed up with Honda Customer Support TWICE and am not able to receive any sort of reply from them. I am at a loss with what to do as I don't feel comfortable driving my car but have no other option to. I heavily rely on my display and its back up camera features. It is greatly increasing my risk of a crash every time I drive it.