NHTSA Complaint #11571495 — 2022 JEEP COMPASS

The contact owns a 2022 Jeep Compass. The contact stated that the vehicle was designed with the Auto Stop/Start feature. The contact stated that while at a complete stop, the feature engaged and the engine was turned off; however, the engine failed to restart while attempting to drive from the complete stop. The vehicle was taken to the dealer, where the body control module (BCM) was replaced; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact that the vehicle was operating as designed. The contact later received a call from the manufacturer advising him to take the vehicle back to the dealer for a diagnostic test. The vehicle was taken to the dealer, where it was diagnosed with by the Remote Assistance of Jeep engineers, and it was determined that the batteries had low-capacities. The dealer replaced the batteries. The vehicle was repaired. The failure mileage was 10,447.