NHTSA Complaint #11571430 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11571430
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	January 24, 2024
Date Filed	February 12, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The driver's door suddenly became hard to open and close and makes loud noise when doing so. The door does not sound like it is closing well which is a huge concern. I took it to dealer and they knew immediately what the problem is as it's a known issue documented by Ford "SSM 50150 - 2020-2021 Escape - Cracked Or Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points In The Door Assembly". They gave a quote of $3,200 to replace and repair. It is not covered as my car has 39,000 miles and warranty expired at 36,000 miles. I DON'T BELIEVE MILEAGE SHOULD HAVE ANYTHING TO DO WITH DOOR FAILURE!!! Ford Motor should step up and fix this known issue - it is a manufacturing defect that welds are failing

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Recent Complaints for the 2020 FORD ESCAPE

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