NHTSA Complaint #11571099 — 2016 RAM 1500

The contact owns a 2016 Ram 1500. The contact stated that while driving in a parking lot, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving while the failure occurred intermittently. The vehicle was taken to the Chevrolet dealer it was purchased from. The dealer diagnosed the vehicle and determined that the steering rack needed to be replaced. The vehicle was not repaired. The dealer, Crystal Lake Chrysler Dodge Jeep Ram (5404 S Illinois Rte 31, Crystal Lake, IL 60012), and the manufacturer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 16V167000 (Steering). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.