NHTSA Complaint #11571067 — 2014 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11571067
Vehicle 2014 JEEP CHEROKEE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Power Transfer Case failure. There is a recall for both the PTU and the transfer case for other Jeep Cherokee models 2014-2016, but my vin # is not included. I experience frequent issues with a sudden loss of power when trying to proceed from a stopped position, often in the middle of an intersection. I found many complaints online about this with 2014 Jeep Cherokee Trailhawks, and have asked FCA and the Jeep dealership several times over the past 2 years why my VIN isn't included, if I am experiencing the same problem. FCA wouldn't even open a case for me about it. The repair is approximately $8000 through Jeep, and $1500 through 3rd party, however it requires programming, which only Jeep can do. Re: the liftgate recall, I've been waiting 7 months for parts to come in for that, as well. My liftgate failed at least 3 years ago.

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