NHTSA Complaint #11570750 — 2020 FORD EDGE

The contact owns a 2020 Ford Edge. The contact stated that the vehicle was included in NHTSA Campaign Number: 20V575000 (Visibility) and the vehicle was repaired before the contact took ownership of the vehicle. The contact stated that after taking ownership of the vehicle, the rearview camera failed to display an image in the rear of the vehicle. The camera displayed a black screen in cold and snowy weather. The contact stated that the carpet near the wheel wells would collect snow causing ice to form around the tires, causing damages to the tires. The vehicle was taken to the dealer where it was confirmed that NHTSA Campaign Number: 20V575000 (Visibility) was related to the present failure; however, the vehicle could not be repaired free of charge. The dealer had placed washers near the wheels to prevent snow from accumulating by holding down the carpet. The vehicle was sprayed with a liquid to prevent further damage to the wheel wells as well as another liquid on the back over the camera to ensure that the rear of the vehicle would be properly displayed. The contact stated that the repairs only prevented the failure from occurring temporarily. The manufacturer was made aware of the failure and a complaint was filed. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 86,000.