NHTSA Complaint #11570492 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle sputtered, and the power steering function was inoperable. The contact depressed the accelerator pedal and the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated, along with the battery warning light. The contact was able to drive the vehicle to the nearest gas station. The contact parked the vehicle and turned the vehicle off. The contact stated that for a while the vehicle would not restart. The contact charged the battery and the vehicle started with an abnormal sound. The contact turned the vehicle off. The vehicle was towed to an independent mechanic where it was diagnosed with a failed oil pump tensioner. The vehicle was then towed to a second independent mechanic for a second opinion where the vehicle was diagnosed with a failed oil pump tensioner. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 97,000.