NHTSA Complaint #11569785 — 2011 BMW 328I

2011 BMW 328i stalled in an intersection, car then started to act bogged down. Waring light came on. I took the car to a mechanic shop where they found a bolt head inside / bottom of our oil pan. I then researched online and found that BMW has a recall for a (Vanos failure sheared bolts/recall). I contacted my local dealership and received a very unwelcomed response to this issue. They told me because another mechanic worked on this vehicle other than a certified BMW mechanic/location that the recall would not be valid. I called BMW customer service line and was told that is not true. It is a safety recall and to try calling another dealership to set up an appointment. Unfortunately, other dealerships won't even call me back to set anything up. It seems no one cares even though we have the proof with this bolt in hand. We cannot drive the car based on the BMW's recall information as to a safety risk, yet no one wants to help. There's no offer to get us a rental car or any solution to when we can take our car in for repair. Shame on you BMW for your lack of empathy to your millions of customers who have supported and purchased your product through the years.