NHTSA Complaint #11569670 — 2013 MAZDA CX-5

SEATS issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number 11569670
Vehicle 2013 MAZDA CX-5
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State IA

Consumer Description

I recently purchased this used vehicle. Right away, I noticed that when I used the recline lever, it didn't stop when removing my hand from it. I had to push the lever back to the middle position to stop it. I thought this was annoying, but didn't think much of it. On Thursday [XXX] I stopped at a gas station, went inside, and when I came back out the seat was fully reclined. It was so far back that it was lodged in the car seat behind the drivers seat. I tried to move the back up but it wouldn't come back up. The seat would move forward and back, but the recline level didn't work. I drove to my next destination with the seat all the way back. Then I turned the car off and on several times before it would go back up. I then picked up my kids, went to the grocery store and came back home. I turned the car off and went to the way back to get my groceries out, while my kids were still unbuckling. As I was in the back I heard them both start screaming. I ran back around and the drivers side seat was leaned at the way back, with my 6 year old trapped and the headrest part crushing her throat and chest. Thankfully, I was able to move it back up. If it hadn't worked to move up, like just a few hours previously, I don't know what I would have done but it would have been horrible. My daughter was screaming and crying and in a lot of pain. Her throat and chest were red and scratched. It appears that when I get out of the car my leg may slightly touch the recline button, and then it doesn't stop moving. This is incredibly dangerous. I looked it up online and found a couple other reports about it, including one about a baby trapped in a car seat. I can't believe there wasn't a recall. I took it to the dealer I bought it from, and it did continue to do the same thing. They are looking into ordering a new part. In the meantime it is unplugged underneath the seat, so it can't move. That brings on a dash light with the airbags, so I'm not sure if it means my airbag won't work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

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