NHTSA Complaint #11569240 — 2018 HONDA CR-V

WHILE DRIVING, THE VEHICLE IN JUNE OF 2023 LOST POWER/ACCELERATION - THE ENGINE LIGHT & ALL OTHER LIGHTS ON THE DASHBOARD LIT UP. WHILE DRIVING DOWN THE HIGHWAY SPEED DROPPED FROM 65 MPH TO LESS THAN 45 IN SECONDS. LUCKILY WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD IN TIME BEFORE A SEMI HIT US FROM BEHIND. THE CAR WAS STILL DRIVABLE UNDER 45 PMH. I DROVE THE VEHICLE TO A SAFE LOCATION (4 MILES) AND HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP STATED THAT IT WAS THE BATTERY AND CHARGED ME $215 FOR A BATTERY AND $160 TO RUN CODING AND CLEAR CODES. I DROVE AWAY, GOING TO GET ON THE HIGHWAY, AND HIT THE MAXIMUM SPEED OF 50MPH THE VEHICLE LOST POWER/ACCELERATION AGAIN, AND ALL DASH ENGINE LIGHTS ILLUMINATED. PULLED THE VEHICLE OVER TO GET OUT OF TRAFFIC. I WAS ABLE TO SLOWLY DRIVE THE VEHICLE BACK TO THE DEALERSHIP 3 MILES AWAY, AND MY CAR HAS BEEN AT THE DEALERSHIP SINCE JUNE OF 2023. I DID PURCHASE THE EXTENDED WARRANTY. THE DEALERSHIP STATED THEY BELIEVE IT IS THE HEAD GASKETS. THEY FIXED THE ISSUE WITH THAT, AND AGAIN, THEY TEST-DROVE IT, AND IT IS STILL HAVING THE SAME ISSUE. PURCHASED THE CAR BRAND NEW FROM THE HONDA DEALERSHIP IN MY TOWN. THE CAR HAS ALWAYS HAD TROUBLE STAYING WARM IN THE VERY COLD MONTHS IN THE WINTER. THE SERVICE DEPARTMENT EXPLAINS HONDA MOTORS ARE SO EFFICIENT THEY DON'T IDLE HIGH ENOUGH FOR THE CAR TO STAY WARM. THE CAR HAS NOT BEEN AT THE HONDA DEALERSHIP AND STILL HAS NOT BEEN FIXED FOR 8 MONTHS TO DATE. THE SERVICE DEPARTMENT DOESN'T GIVE UPDATES OR EXPLAIN TO ME WHAT IS GOING ON. WHITE SMOKE COMES OUT OF THE VEHICLE WHEN IT IS STARTED. OTHER THAN THAT, I CAN'T GET AN UPDATE FROM THE DEALERSHIP, AND HONDA BASICALLY PUTS IT BACK ON TO THE DEALERSHIP. THE EXTENDED WARRANTY COMPANY WON'T SEEM TO HELP ME RESOLVE THE ISSUE EITHER, PUTTING IT BACK ON THE SERVICE DEPARTMENT AT THE DEALERSHIP FOR NOT SUPPLYING THE WARRANTY COMPANY WITH THE DETAILS THEY NEED TO APPROVE ANY FURTHER WORK.