NHTSA Complaint #11709766 — 2018 HONDA CR-V

The contact’s friend owns a 2018 Honda CR-V. While the friend was driving at an undisclosed speed, the vehicle failed to accelerate as intended, with several unknown warning lights illuminated. The contact stated that the vehicle failed to exceed 30 MPH. The contact stated that the transmission sounded clunky while shifting. The vehicle lost functionality. Additionally, while driving at 30 MPH, the vehicle was shaking erratically. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission shift solenoids(#3) failure. The vehicle was towed to an independent mechanic, and the contact was informed that the failure was an internal failure with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was being repaired. The dealer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty. In addition, the contact stated that the failure was a known failure with the vehicle; however, the failure was not covered under warranty. The manufacturer was aware of the failure, and a case was filed. The failure mileage was approximately 60,500.