NHTSA Complaint #11569022 — 2016 HYUNDAI SONATA

Background Info : On November 28th, 2023 I filed a case with Hyundai Consumer Affairs due to smoke and sparks coming from my 2016 HYUNDAI SONATA engine. I was assigned to a Case Coordinator Carla who did not provide her last name at telephone 714-694-4963. She was my contact person for the repair. I signed a tow authorization on November 28th , 2023 authorizing HMA to tow the vehicle to the nearest Hyundai dealership due to some delays in coordination on behalf on my contact Carla and the dealership Pohanka Hyundai received my vehicle on approximately December 4th, 2023. Per correspondence from Carla she had contacted the dealership with no response until the 18th of December 2023; approximately two weeks after the dealership received my vehicle. She informed me that she had made countless attempts to reach a service team member for follow up on an inspection. On December 18th 2023 I got in contact with Joseph to inquire as to what his inspection found. He stated “That he did not see an oil leak and the car hand no oil.” I explained to him that was my car had been recently serviced at Jiffy Lube on August 1st 2023 at 44,664 miles for an oil change. Per Hyundai the oil should be changed every 3,000 to 5000 miles which I had not exceeded as my car had 46863 miles at the initial time of the service inspection that he performed. He then said “Jiffy lube did not put any oil in the car then” which was impossible. I made contact with the Jiffy Lube location who performed the oil change to get the record of my last oil change as Joseph had a differing opinion. I was informed that in fact the oil was changed and they could provide video proof if necessary. I then communicated this information to Joseph as well as provided a copy of the last oil change. I then was told that I needed a CVVT replacement, transmission flush and oil change. I attempted to address his initial diagnose of “no oil in the car” as I had proof that it had been changed and that they should do furthe