NHTSA Complaint #11568928 — 2021 MAZDA CX-5 SERVICE BRAKES

Complaint Details

ODI Number	11568928
Vehicle	2021 MAZDA CX-5
Component	SERVICE BRAKES
Date of Incident	January 14, 2024
Date Filed	January 31, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

At 15k mi the rear left wheel started to squeal. Took car to dealer, they claimed all brake pads on the car worn out and replaced all of them (front+back), paperwork is available. That's an indication of a design defect impacting the brake system, this is not acceptable. Next week I was driving in winter storm and at one point the car started shifting to the left. I managed to regain control, dashcam video is available. I used to have a 2016 CX-5 and it experienced exactly the same issue. At one point dealer wanted to change brake pads after just 6k mi, I replaced them myself and noticed that the pads were worn unevenly, but it was easier to get rid of the car back then. The number of reports similar to mine is overwhelming, it is sad to see NHTSA not taking any action on this life threatening ticking time bomb.

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