NHTSA Complaint #11543184 — 2021 MAZDA CX-5 SERVICE BRAKES

Complaint Details

ODI Number	11543184
Vehicle	2021 MAZDA CX-5
Component	SERVICE BRAKES
Date of Incident	July 7, 2023
Date Filed	September 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Car with 15,000 miles needs a front and back brake job. Front rotors are rusty and chipping. Brake pads are chipping and front end has vibrations when brake pedal is applied. Back brakes are not as bad but will need repair soon. 15,000 miles on a set of front brakes pad and rotors is unacceptable, rust and chips should not happen with a new 2 year car. This is a safety concern. Car was in for oil change an tire rotation when problem was found. I believe brakes should last for at least 25,000 or more. This is a possible defect in materials or engineering. This should be looked into and recall acted upon.

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