NHTSA Complaint #11568886 — 2012 LINCOLN MKZ

While driving I noticed that at times my steering wheel would be difficult to turn. At first, the problem seemed small until I was trying to make a left turn on a very busy 4-lane road, and without warning the steering wheel became very difficult to turn. I narrowly avoided being hit and ever since then, the steering has not been the same. I sought help at my nearest Ford dealership and after they inspected the car they determined that there was a problem with the steering assist and possibly the rack and pinion. We then discovered that the very same parts were recalled in 2011 for the same make and model car. I was never notified of any recalls and I asked why I was never contacted. The Ford dealership did not know why. According to them the vehicles that were recalled were vehicles that were made at the same facility as mine. They pointed out that normally my car would have been included in the recall and they did not know why I was excluded. I have attached the documentation they provided me proving that my car was built in a factory that had other cars recalled for the same reason. Currently, they are telling me that they cannot honor this recall because my car is not in the system as one that should be included in this recall. Due to the near misses that I have had I believe that this is a serious safety issue and should not be something that I pay over 2000 dollars to repair. Especially since all the other vehicles that had the same problem were recalled and repaired for free. Please help me figure out how to hold them accountable for not notifying me and refusing to honor the safety recall. NHTSA Campaign Number 15V340000