NHTSA Complaint #11493738 — 2012 LINCOLN MKZ

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11493738
Vehicle	2012 LINCOLN MKZ
Component	STEERING
Date of Incident	November 3, 2022
Date Filed	November 16, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

After getting an oil change and battery software update, I headed home. Before arriving home the warning light to service Power steering and traction control came on. Returned to dealer, they said the power steering needed to be calibrated. Left and before making it home power steering stopped working and warning lights returned. Dealer has stated the power steering gear needs to be replaced but because the milage is 224,000 and the car is over 10 years old Ford will not extend the warranty and it will cost $2,500 to repair.

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