NHTSA Complaint #11568359 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11568359
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	August 30, 2023
Date Filed	January 28, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

The driver door is trying to fall off. When I open it, it makes a loud creaking noise and then comes loose. When I try to shut it, it’s not lined up and won’t shut correctly and completely. This issue started almost immediately after purchasing it in July 2023. I brought it to the Ford dealership and it sat there for over a month before they looked at it. They never did give me an official diagnosis or estimate although I asked several times. I have been driving around like this for months.

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