NHTSA Complaint #11568267 — 2018 JEEP GRAND CHEROKEE ENGINE

Complaint Details

ODI Number	11568267
Vehicle	2018 JEEP GRAND CHEROKEE
Component	ENGINE
Date of Incident	December 12, 2023
Date Filed	January 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I have a 2018 Jeep grand cherokee and one day it just didn't start. I had it towed to the jeep dealership and was told it was the starter. Once the job was done they service rwp said they will run a complete diagnostics on the jeep and get back to me. I got a call a few a days later saying the jeep had a blown head gasket, a leaking water pump and the coolant was leaking as well. They said the engine was a complete loss and to replace it and labor cost would be 14k. This jeep only has 40k miles on it and those are really soft miles, my wife literally works 5 minutes from our home and it's here daily driver. How is this possible, it's just plain ridiculous. Reaching out to jeep and got no help whatsoever. NEVER BUY A JEEP!

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