NHTSA Complaint #11702850 — 2018 JEEP GRAND CHEROKEE

I purchased my Jeep in 2023 and have consistently stayed up to date on all required maintenance. I had no issues with the vehicle until recently, when the check engine light and the start/stop warning appeared out of nowhere. After inspection, the mechanic determined that the entire engine needs to be replaced due to severe coolant leakage. My vehicle has now been in the repair shop for over three months because the engine is on national backorder. I contacted the dealership, but they dismissed my concerns and told me that once the car is purchased, it’s no longer their responsibility. I then reached out to the manufacturer requesting a goodwill resolution, given the unreasonable repair delay and the national backorder of such a critical component. Lemon law mileage limits do not apply to goodwill assistance, trade-in support, or corporate escalations. Despite this, the manufacturer has refused to provide any explanation or documentation for why they cannot assist and it has been three months with no progress. There were no warnings or indicators that something was failing internally, and my mechanic confirmed there was absolutely nothing I could have done to prevent this. I’ve also seen numerous reports of this same issue affecting my specific make and model. Stellantis needs to take accountability. It is completely unfair that I am left without reliable transportation for months over an issue that was entirely out of my control.