NHTSA Complaint #11568035 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11568035
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	January 5, 2024
Date Filed	January 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

I OWN A 2020 FORD ESCAPE. The Driver's Front Door started making a loud popping sound when opened and then it wouldn't close all of the way. It was hard to close but finally did. It kept making the popping noise louder every time it was opened and shut. Then, the Driver's Front Window failed to go down more than an inch and a half to two inches. It wouldn't roll up every time it was rolled down the couple of inches either. I took it to Mike White Ford Dealership in Coeur d'Alene, ID where I was informed that the welds on the control arm of the Driver's Door had failed and broken so the car needed to go to a body shop to be repaired. The dealership said that none of this is covered by my warranties.

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