NHTSA Complaint #11567982 — 2023 VOLKSWAGEN ID.4

Per the existing recall on my vehicle, the driver’s side door handle has failed. It will unlatch at random times (including when driving at speeds between 1-20 mph), it will not unlatch when attempting to get into the vehicle, and the sensors have started to fail causing the car to believe the door is open when it isn’t which has caused the car to do an emergency stop on several occasions while it was in motion. This luckily hasn’t led to a collision yet but it easily could. I took the vehicle in to be inspected back in May 2023 when my dealership notified me they had the equipment to inspect the handle. They confirmed it had failed and told me at that time that they would order the parts needed to replace the handle but it might be a while as they were on back order. I spoke with them earlier this month (January 2024) and was lied to that the inspection in May wasn’t a real inspection and that they had just completed the inspection during my January visit. They knowingly deceived me that the parts were ordered in May and told me the car was still drivable and not a safety risk. This dealership knowingly put me at risk for 8 months and never bothered to communicate with me about the true status of the recall on my vehicle.