NHTSA Complaint #11567812 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side front door, the door made an abnormal popping sound. The contact stated that the abnormal popping sound had become more intense as if the door was going to detach from the frame. Additionally, the contact stated that the driver's side window was no longer operating as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the welds on the door check arm were failing, and the door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to an open NHTSA Action Number: PE23013 (Structure). The failure mileage was approximately 37,800.