NHTSA Complaint #11567715 — 2022 FORD F-150

I received a recall for a windshield wiper motor and took my vehicle to a dealership to have it fixed. Before I went I checked several times to ensure they had the part to perform the recall and they informed me they did. I took it in 01/19/2024 for the recall, waited two and an half hours and they never performed the recall. When I asked the dealership why they did not have an answer and said they would call me back. They have not as of 01/25/2024. I have in the mean time contacted Ford who said the recall should have been performed to take it to another dealership to have it done because it is an active recall. I just don’t understand how the dealership decided what Ford said was a recall did not need to be done and they are a ford dealership.