NHTSA Complaint #11567537 — 2017 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11567537
Vehicle 2017 FORD F-150
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I have a Ford F-150 Supercab. When tried to leave to pick up my daughter during a snow storm (temperature was around 26 degrees), I found that I could not close the passenger door. I thought the latch may have sprung shut but found it to be opened but would not close around the "D" link of the back passenger door (it would rotate but not lock into place). I had to get someone else to pick her up. I had to use a cargo strap inside (around the door handle and seat) to keep the door closed to be able to go to work the next morning (not the safest thing to do but, I could not wait two weeks until Ford could look at it). When the weather got a little warmer (around 36 degrees) the door acted normally. A few days later we had temperatures in the low 20s and the issue reappeared. There were two reasons I knew that one of the doors had issues closing: 1) warning system that states that a door was ajar and 2) the interior light was on. I contacted Ford of La Plata, Maryland but they said that the VIN number is not part of the recall. When I asked if I could buy the parts to fix the issue myself, they said that the parts do not exist since my truck is not part of the recall.

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