NHTSA Complaint #11567528 — 2011 CADILLAC SRX
EXTERIOR LIGHTING issue reported to NHTSA
Complaint Details
| ODI Number | 11567528 |
| Vehicle | 2011 CADILLAC SRX |
| Component | EXTERIOR LIGHTING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
The headlights on my 2011 Cadillac SRX4 (62,000 miles and garage kept from new until 2 years ago) started to fail in 2022. The passenger side failed in 2022 and had to be replaced at an out of pocket cost of $1,536.98. The driver's side failed on 1/15/2024 and it had to be replaced at an out of pocket cost of $2,046.70. I understand that there was not a recall on this problem but rather a reimbursement program. I was told by the Dealer that that program ended in 2020. I don't understand how a vehicle manufacturer, who has admitted that there was a problem with the sealant on their headlight, can just stop reimbursing owners. The best part is the replacements that I paid $3,583.68 for, still have bad sealant, and will go again eventually. My safety and the safety of other is put at risk because there is no warning light or anything indicate to the driver that your headlight has failed. The problem has been reproduced over and over and the Dealer/GM/Cadillac all have acknowledged the problem exists. My vehicle was inspected by the Cadillac Dealer (Smail Buick, GMC, Cadillac) and that's when I was informed that the reimbursement from Cadillac has ended. Please advise if there is any way to force Cadillac to reimburse these costs.
Related Complaints for the 2011 CADILLAC SRX
Other EXTERIOR LIGHTING Complaints
#11700660
The headlight low beam illumination is extremely dangerous for driving at night. Very poor illumination distance and ...
#11664447
There were recalls on this vehicle. I just purchased and trying to get assistance.
#11656478
I own a 2011 Cadillac SRX and have experienced a serious issue with the headlights. Over time, the headlights became ...
#11644719
The car is extremely unsafe. The headlights are dim no matter how many times they are replaced. I have to drive with ...
#11630207
After braking hard, skidding or going over a hard bump, brakes go to the floor and do not recover. This has ongoing s...