NHTSA Complaint #11567488 — 2015 CHEVROLET CAPTIVA

Around July or August 2020 I started having problems with not being able to hear the turn signal when I used it. The lights for the radio display would randomly dim or randomly return to full strength depending on whether I hit a bump on the road. There was also a "frying eggs" sound after I turned off the ignition. When I took the 2015 Captiva to Yemm Auto Group in Galesburg, IL, they said they could not replicate the problem and could not locate any additional electrical issues. When I took it in to Billion Auto in Iowa City, IA, they also said they could not replicate the problem and could not locate any additional electrical issues. Since then I took it to an independent auto repair shop (Car Care Center, Macomb, IL). While they were able to replace the battery cables and the turn signal sound has not disappeared since then, I am still having issues with the random radio display dimming and "frying eggs" sound. I asked Yemm and Billion Auto if I needed to replace the car radio to solve the problem. They discouraged me from doing so because car radios for this vehicle are difficult to find and expensive. I was past the initial 5-year warranty for the vehicle, but I didn't understand why a replacement care radio should be so difficult to find. Anyway, this concerns me because it suggests 1) 2015 Captiva radios have been replaced frequently due to faulty manufacturing, and that's why I was being discouraged from seeking out a replacement and 2) with the turn signal sound coming out of the radio speaker, a driver is not going to know if s/he accidentally left a signal on for too long or not long enough while driving, increasing the possibility of vehicle accidents and/or fatalities. If a turn signal is going to come out of the radio speakers for a particular vehicle model, and a company should find consistent problems with radio speakers on a particular vehicle model, shouldn't the company recall the radios for safety? Sorry, don't have my service receipts any more.